Privacy Policy

1. Introduction

The Duchess and the Cat's Manor ("the Manor", "we", "us", "our") is committed to protecting your privacy and complying with Taiwan's Personal Data Protection Act (個人資料保護法, PDPA). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

By using our services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when using our services, including:

• Contact Information: Name, email address, phone number, mailing address
• Identification: National ID number (if required for contracts)
• Payment Information: Credit card details, bank account information
• Emergency Contacts: Names and phone numbers of designated contacts

2.2 Pet Information

To provide proper care, we collect:

• Cat's name, breed, age, gender, weight
• Medical history and vaccination records
• Dietary requirements and preferences
• Behavioral characteristics
• Veterinarian contact information
• Microchip or identification numbers

2.3 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website
• Cookies and similar technologies

2.4 Visual Information

With your consent, we collect:

• Photographs and videos of your cat during their stay
• Live camera feed recordings for monitoring purposes
• CCTV footage for security purposes

3. How We Use Your Information

3.1 Primary Purposes

We use your personal information to:

• Process bookings and reservations
• Provide cat boarding and care services
• Communicate with you about your booking
• Process payments and maintain financial records
• Monitor your cat's health and wellbeing
• Contact you in case of emergencies
• Comply with legal and regulatory requirements

3.2 Secondary Purposes (with consent)

• Send promotional materials and special offers
• Improve our services based on feedback
• Create marketing materials featuring your cat
• Post updates on social media
• Conduct customer satisfaction surveys

You may opt out of secondary uses at any time by contacting us.

4. Legal Basis for Processing (PDPA Compliance)

Under Taiwan's Personal Data Protection Act, we process your personal data based on:

• Article 19(1): Your explicit consent for specific purposes
• Article 19(2): Fulfillment of contractual obligations (service agreements)
• Article 19(3): Compliance with legal obligations
• Article 19(5): Protection of your vital interests (emergency medical situations)

5. Data Sharing and Disclosure

5.1 Service Providers

We may share your information with trusted third parties who assist in operating our business:

• Veterinary clinics (for medical care)
• Payment processors (for financial transactions)
• Cloud storage providers (for data backup)
• IT service providers (for system maintenance)

All service providers are contractually bound to protect your data and use it only for specified purposes.

5.2 Legal Requirements

We may disclose your information when required by Taiwan law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Protection of our rights and property
• Prevention of fraud or illegal activities
• Public health emergencies

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5.4 No Sale of Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encrypted data transmission (SSL/TLS)
• Secure password-protected systems
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection
• Secure physical storage of documents
• Regular data backups

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but strive to use commercially acceptable means to protect your data.

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements

Typical retention periods:

• Active customer records: Duration of relationship + 7 years
• Financial records: 7 years (Taiwan tax law requirement)
• Medical records: 7 years (veterinary practice standards)
• Marketing materials: Until you opt out or request deletion
• Security footage: 30-90 days unless incident-related

8. Your Rights Under PDPA

Under Taiwan's Personal Data Protection Act, you have the following rights:

8.1 Right to Access (Article 10)

You may request to view or obtain copies of your personal data we hold.

8.2 Right to Correction (Article 11)

You may request correction of inaccurate or incomplete personal data.

8.3 Right to Deletion (Article 11)

You may request deletion of your personal data when:

• The purpose of collection no longer exists
• The retention period has expired
• You withdraw consent (for consent-based processing)

8.4 Right to Suspend Processing (Article 11)

You may request suspension of data processing in certain circumstances.

8.5 Right to Data Portability

You may request your data in a structured, commonly used format.

8.6 Right to Withdraw Consent

You may withdraw consent for marketing communications or photo/video use at any time.

To exercise these rights, please contact us using the information in Section 14.

We may charge a reasonable fee for processing complex or repeated requests, as permitted by PDPA Article 14.

9. Cookies and Tracking Technologies

9.1 Types of Cookies

Our website uses cookies and similar technologies:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your language and settings
• Marketing Cookies: Track effectiveness of advertising (with consent)

9.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

10. International Data Transfers

Your personal information is primarily stored and processed in Taiwan. If we transfer data internationally, we ensure:

• Adequate protection measures are in place
• Compliance with PDPA cross-border transfer requirements
• Your explicit consent when required

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe we have collected information about a minor, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• Our data practices
• Legal requirements
• Our services

We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notification for material changes

Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer:

• Email: privacy@catsmanor.com
• Phone: +886 2 2345 6789
• Address: 123 Xinyi Road, Section 4, Da'an District, Taipei, Taiwan
• Office Hours: Monday - Sunday, 9:00 AM - 8:00 PM

We will respond to your inquiry within 15 days as required by PDPA Article 13.

15. Complaints

If you believe your privacy rights have been violated, you may:

1. Contact us directly to resolve the issue
2. File a complaint with Taiwan's National Development Council (國家發展委員會)
3. Seek legal remedies through Taiwan courts

National Development Council Contact:

Website: www.ndc.gov.tw